Refund policy
Your satisfaction matters to us. Please read this policy carefully before placing an order.
6-Month Warranty
Every Mahantam bracelet is covered for 6 months from the date of delivery against breakage, bead or stone defects, and elastic failure under normal use. If anything goes wrong within this period, reach out to our support team and we'll arrange a free replacement after verification.
The warranty does not cover normal wear and tear, scratches, fading or natural colour variation in genuine stones, or damage caused by misuse, water, chemicals, or accidents.
Returns
As our products are personal-wear spiritual items, we accept returns only in the following cases:
You received a damaged, defective, or incorrect item, or
The product is significantly different from what was ordered.
To be eligible, you must contact us within 48 hours of delivery with your order number and clear photos or a short video showing the issue. The item must be unused, in its original condition, and with original packaging.
Non-Returnable Situations
We cannot accept returns for reasons such as a change of mind, minor natural variation in stone colour or pattern (each stone is unique), or items damaged after delivery through misuse.
Refunds
Once your return is received and inspected, we'll notify you of approval. If approved:
Prepaid orders are refunded to the original payment method within 5–7 business days.
For cash-on-delivery orders, refunds are processed to your bank account or UPI after you share the details.
You may also choose a free replacement or store credit instead of a refund.
Order Cancellation
You can cancel your order before it is dispatched by contacting us as soon as possible. Once an order has been shipped, it cannot be cancelled but may be handled under the return process above where eligible.
How to Raise a Request
Message us on WhatsApp or email our support team with your order number and details of the issue. Support hours: Monday–Saturday, 10 AM–5 PM. We aim to resolve all queries within 1 business day.